Telephone surveys
Surveys are a superb way to keep your business ahead of the game.
Customers very often have a lot to say about your product or service, but won’t necessarily share their opinions unless asked.
We have helped a number of clients conduct a variety of different B2B or B2C surveys, all bespoke according to individual goals.
- Industry survey to identify trends, help with forward projections and business development
- Trade surveys for independent feedback for nominations for award winners
- Business surveys to identify areas of excellence within your business, areas for improvement as well as maintaining customer satisfaction and retention
- Referral surveys establish customer satisfaction and enable referral suggestions to be made
Don't take our word for it...
Salty Dog
"We decided to trial Straightahead to sell our crisps to new outlets as a test to see what ROI we would get and have been surprised and delighted with the return. Not only have they attracted a high number of new customers but they have come up with ideas and suggestions about retention and display an attitude of ‘working with us’ rather than just taking instruction. Their proactive attitude has helped us to manage our customers through a journey offering them and us great customer service. We are extremely pleased with the activity and the positive impact it has had on our orders and new customers."